In response to the rapidly growing aging population living on fixed incomes throughout the Puget Sound, SHAG established a team whose work centers on helping residents maintain independence, housing stability and community engagement. By connecting residents to services, supports and resources, SHAG helps residents safely age in place and remain vital members of their communities for as long as possible.
- Our two main programs -- described below -- provide support, referrals and access to services and resources that genuinely improve our residents’ individual and shared lives.
Resident Services Coordination
1. SHAG Resident Service Coordinators (RSCs) work in close partnership with community management to directly address residents’ needs. RSCs hold individual sessions with residents to assess, counsel and connect seniors to partner services, outside agencies, community resources or medical providers, or create interventions to resolve residents’ acute care needs. They also help residents and their families make connections to support groups and referral agencies, such as the Alzheimer’s Association, transfers to assisted living and more.
2. It is preferred that RSCs have a bachelor’s degree in social work, gerontology, applied behavioral sciences or human services. Many have completed extensive training in social service fields. Though circumstances vary, our RSCs principally function to address residents’ needs, issues and concerns in the following broad catgories:
- Housekeeping and help with chores
- Access to health services and wellness screenings
- Food insecurity and nutritional challenges
- Educational and recreational activities
- Guiding residents to ensure lease compliancy
- Providing facilitation and interventions when coping with resident on resident or resident on community manager relationships.
Programs and Partnerships
1. Programs and Partnerships staff develop partnerships and operationalize programming to address hard-hitting issues that our residents cope with, including mental health awareness, lack of nutrition knowledge, safety concerns, emergency preparedness and financial hardship. In addition, Programs and Partnerships staff are responsible for:
- Establishing and maintaining relationships with social service providers, EMS, universities, hospitals, food banks, arts/cultural and community organizations.
- Producing and disseminating tool-kits, frontline materials and overarching initiatives that empower residents to improve their quality of life.
- Coordinating interns from local colleges and other programs such as AmeriCorps to manage special projects.